customer scanning QR code menu

11 Benefits of Restaurant Online Ordering Software

The restaurant industry has undergone massive changes in recent years. Customer expectations have evolved, with demands for greater convenience, efficiency, and technology-driven experiences. Restaurants must adapt to satisfy and retain customers in an increasingly competitive market. This is where restaurant online ordering software comes in.

Implementing a digital ordering system delivers measurable benefits for both customers and restaurant owners. From contactless ordering to powerful analytics, restaurant tech can optimize operations, boost revenue, and keep diners happy. Here are 11 key advantages of utilizing restaurant online ordering software.

1. Enhanced Customer Experience

A streamlined digital ordering system enhances the customer experience. Diners can conveniently browse menus, customize orders, pay securely, and more right from their smartphones. This convenience caters to customer demand for efficiency and technology integration.

Online ordering software also facilitates contactless ordering through QR code menus. Customers simply scan a code on their phones to view the menu, select items, order, and pay without needing staff intervention. This promotes health safety while allowing customers independence in placing orders.

Easy online ordering and payment also quickens table turnover, allowing restaurants to serve more guests. Technology removes ordering and payment friction points so customers aren’t waiting on staff. Faster service makes room for more diners and increased revenue.

2. Operational Efficiency

Restaurant software boosts operational efficiency in multiple ways. Digital menus eliminate printing costs while allowing instant updates as needed. All menu management and edits happen through an easy-to-use dashboard.

The software also seamlessly organizes online and on-premise orders in one place for simplified management. Staff don’t need to juggle multiple channels. The system tracks everything in real-time while syncing across locations.

Tableside ordering allows staff to focus on providing excellent service instead of taking orders. And with customers inputting their own orders, accuracy increases, reducing issues with wrong orders.

3. Insightful Analytics

Robust analytics provide data-driven insights to inform smarter decisions. Owners can track metrics like menu item popularity, customer demographics, referral sources, peak ordering times, and more.

Analytics identify bestsellers, menu gaps, customer preferences, and areas for improvement. With this valuable data, restaurants implement changes to boost revenue. The software provides the information; owners take action.

Users also receive analytics reports directly to their email. There’s no need to log into the system to access key stats and updates. The data comes straight to the user’s inbox.

4. Increased Revenue

Ultimately, restaurant software aims to drive revenue growth. Contactless ordering, faster turnover, enhanced customer experience, and analytics insights collectively maximize sales.

Research shows 63% of diners want digital restaurant menus. Meeting this demand draws in more customers. Easy repeat ordering also promotes customer loyalty and retention.

Higher order volumes and quicker table turnover mean restaurants can serve more guests without expanding real estate. By removing friction in the ordering process, restaurants capitalize on more revenue opportunities.

5. Brand Consistency

Maintaining brand consistency across locations is crucial, but challenging without proper tools. Restaurant software allows management of the same menu, branding, and messaging across all restaurant locations.

Instead of disjointed user experiences between stores, diners enjoy the same branded and organized menu. This strengthens brand identity and satisfaction.

Making global changes is also streamlined in one centralized dashboard. Pushing menu edits, new items, or seasonal offerings to all locations is simple. Brand consistency no longer requires massive effort.

6. Customization Options

While global management is important, restaurants also need localization capabilities. Customers have different needs and preferences across locations. Restaurant software enables customization with location-specific menus, items, pricing, hours, and order settings.

Owners can showcase unique local offerings while maintaining the brand identity. Customizations make customers feel recognized while adding a local touch. The software is flexible enough to accommodate both global and local needs.

7. Enhanced Security

Security is non-negotiable for restaurants handling sensitive customer data. Online ordering software utilizes top-tier security protocols and technology to protect user information.

The software also enables restaurants to control access with team permissions. Managers can customize who can edit, add, or remove menu items and store settings. Granular control reduces risk while allowing access as needed.

8. Marketing & Customer Engagement

In addition to streamlining operations and analytics, restaurant software also provides built-in marketing tools to further promote the business. Users can share menus across social platforms and integrate loyalty programs into the ordering system.

Sending promotional coupons, customized push notifications, and emails to customers is also simple. There’s no need for external marketing tools when the software centralizes engagement and promotions.

9. Easy Setup & Management

Starting with restaurant software can seem intimidating. However, the top solutions focus on simplicity for users. There’s no need for advanced technical skills. The software is intuitive enough for any owner to configure.

Managing multiple locations, customizing menus, updating settings, viewing reports, and enabling features is all done through a single easy-to-use dashboard. There are no complex tools to learn.

The software is also accessible on any device. Owners can manage the system on the go whether they’re in the restaurant, at home, or traveling. The flexibility enables proper management from anywhere.

10. Affordable Pricing

Similar to operational efficiency, restaurant technology also improves cost efficiency. There are no hardware investments or lengthy development projects. The software is subscription-based with simple, transparent pricing starting at $19.99 per month.

With subscription software, restaurants get cutting-edge solutions for a fraction of the cost of purchasing outright. There are also no hidden fees – just one flat rate each month. A budget-friendly option keeps overhead low while allowing restaurants to leverage the benefits of the software.

As restaurants scale and add more features, pricing remains affordable with flat, predictable fees. Restaurant tech is now financially within reach for most.

11. Constant Innovation & Updates

The restaurant industry is always evolving. Customer preferences change rapidly. New disruptors enter the market constantly. Restaurant software allows owners to keep pace with industry shifts and demand.

Top restaurant software companies are relentlessly improving their product. They release regular software updates and add new features based on real customer feedback. Owners gain access to constant innovation.

While software cannot replace a restaurant’s core offering, it can provide the tools to constantly improve and adapt that offering to changing market dynamics. Owners that leverage this technology have a competitive advantage.


Restaurant online ordering software delivers tangible benefits for both customers and owners. It optimizes operational efficiency, reduces costs, drives higher revenue, and provides robust data insights. Technologies like contactless ordering, streamlined management, and integrated marketing tools satisfy modern customer expectations.

Solutions are designed for simplicity without requiring technical skills or long development timelines. Affordable subscription pricing starting at $19.99 per month provides access to powerful software, even for newly opened restaurants. With regular updates and new features added based on real customer feedback, owners can future-proof their business in an evolving industry.

For any restaurant looking to compete in today’s landscape, integrating a trusted online ordering software solution is a smart investment. The range of operational, customer experience, cost efficiency, and marketing benefits outweigh any initial hesitation. The data-driven insights alone make adopting the technology invaluable.

Ready to take your restaurant to the next level? Get started with Tapless Menu today and transform your operations with powerful restaurant technology. Sign up for a free trial now!